Networking Solutions

ACT Insider's Info.

Broadband Wireless Internet Frequently Asked Questions

» Broadband Wireless is Here

Do I have to sign a contract?
Yes. You must agree to at least a 1-year contract to qualify.

Do I get dial-up access with my wireless service?
Yes. One dial-up account is included with each wireless package.

Does the wireless system require a telephone line?
No.

What equipment is required?
ACT-Online Broadband Wireless will provide the necessary equipment. This consists of a custom-made radio, an antenna, and a network card.

Who installs the equipment?
ACT-Online installation engineers will configure and install your service at your location or facility.

How fast is ACT-Online Broadband Wireless?
The speed of service depends on your choice of service option. ACT-Online can provide T1 speeds and above. Actual performance of individual connections will also vary depending upon a number of circumstances.

Is the upload speed the same as the download speed?
No. Customers who require higher upstream/downstream bandwidth speeds should request for an upgrade.

Will the service work anywhere?
No. You must be within radio range. Also the system requires line of site between our tower and your antenna. Depending on your location you may need additional equipment.

How many Email accounts do I get?
Residential wireless services includes up to 5 email addresses.

Can I connect more than 1 computer?
Yes. Additional equipment may be required.

What if I move from my current location?
If you move to another location within ACT-Online Broadband Wireless's service area, your service will be redeployed at no charge. If you move outside ACT-Online Broadband Wireless's service area, you will be allowed to exit your contract without penalty. Simply call ACT-Online so that we can retrieve equipment.

Are there any health risks associated with using the wireless internet?
The wireless antenna is much like your microwave oven, but is positioned on or above your roof. The waves used to transmit the data would pose no health risks to you or your family

After I sign up, how long will it be before I get the service installed?
ACT requires 3-7 days lead time to install your wireless internet connection at your home. Once at your home, you service will be activated in 3 hours or less.

Will I be allowed to make my connection fee payment in installments?
No, we require that the full fee be paid before we dispatch a technician to your home.

How do I go about signing up for wireless internet service?
Simply come to one of our offices – RadioShack Woods Mall, ACT Building on Market & Church Streets, or ACT’s Tele-Dome Building on Old Parham Road and fill out our Wireless Internet application form.

What do I do if something goes wrong with my connection?
Simply call ACT at 480-5229 and ask for the Internet department. The technicians there will be more than happy to help you.

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