» Careers at ACT 

» Employee of the Quarter

» Check Your E-mail

Job Summary

As part of the team approach, the Customer Service Coordinator will deliver world class quality customer service by providing a single point of contact to report problems, make inquiries and track requests through to resolution.

The successful candidate will assist in resolving day-to-day service issues, always being careful to make an excellent first impression; perform proactive customer contacts, order fulfillment tracking, and work on special projects. Specific duties include: responding to customer calls, voice mail and email; analysing customer inquiries; routing requests for assistance to the appropriate departments; and staying informed of all policies and procedures that affect customers.


Required Skills

The qualified candidates will have:

• At least 3 years hands on customer service experience in a computer related/Internet Service support environment
• The ability to multi-task and work independently within a fast paced environment.
• Strong history of excellent customer service, customer advocacy and problem resolution
• Professional phone manner, high energy and positive attitude and a willingness to learn
• Strong written/verbal communication skills, and the ability to communicate effectively on technical issues with both technical and no-technical customers.
• Proven understanding in Computer, Internet products and services
• Familiarity with computer software applications and operating systems
• Attention to detail and follow through, oriented with strong organizational skills.

The Ideal candidate should be at least 24 years of age, and must have a College Diploma or completed 'A' Levels at a minimum. Application letter, resume, and copies of all necessary education certificates should be sent to:

back